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Our Parent app is the easiest way to receive communications from the School and much more.

With the Parent app installed on your phone you will be able to receive notifications and urgent information from the School, you can use it to let the School know of student absences, view student timetables, approve excursions, make payments and more.

We have compiled a list of frequently asked questions below to assist parents with the app, but if you can’t find the information you need here please use the contact form on this page to ask a question.

Parent App Help Guides

Where can I get the Parent App?

The Parent app is free to download and use for all current parents and guardians.

If you are an iPhone (or iPad) user you can download it from the App Store. Android users will be able to find the Parent app in the Google Play Store.

Search for: Cape Byron in the app store or scan the QR code at the top of this page.

I don't know my password, how do I reset it?

To login to the Parent app you will need your Parent ID and Password. If you need to reset your password follow the steps below. Contact the School if you do not know your Parent ID.

Note: If you have split family access setup, you will need to contact the School to reset your password.

  1. Open https://tass.capebyronsteiner.nsw.edu.au/parentlounge/
  2. Click on the Forgot Password link
    • Username is your Parent Code
    • Email (must be the email address the school has on file for you)
  3. A password reset link will be sent to your email
  4. Open that email and enter a new password at the reset link

Note: Passwords need to be a minimum of 8 characters.

How do I acknowledge a student absence?

If a student has been marked as absent during roll call a notification will be sent via SMS to Parent/Guardians to request the absence is Acknowledged. After 7 school days any unacknowledged absences will be marked as unexplained.

Note : This process is different from notifying the school of an Upcoming Student Absence, please follow the guide specific to that process.

  1. From the Parent app home screen select Parent Lounge
  2. Select Parent Lounge Home
  3. Select any student absences that require acknowledgement
  4. Select the reason for the absence
  5. Provide an explanation for the absence
  6. Tick to confirm the information is correct
  7. Tap submit to complete acknowledgment
 
 
 
 
 
 
 
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How do I notify the school of an upcoming student absence?

If a student will not be attending school for up to 3 days Parent/Guardians can use this process to notify the school. If the absence will extend longer then 3 days an Application for Extended Leave Form should be completed prior to the absences.

Forms can be found on our School Forms page.

Note : This is different from Acknowledging that a student has been marked as Absent from School, there is a guide specific to that process.

  1. From the Parent app home screen select Parent Lounge
  2. Select Absentee then select the students name
  3. Enter the start and end dates*
  4. Type of absence is Absent from School
  5. Select the Reason for Absence
  6. Include an explanation for the student’s absence in the Comment
  7. If required, tick the box to attach a Medical Certificate
  8. Files/images can be attached with the Choose option
  9. Tap Submit New to complete the process

*Past dates are not allowed

 
 
 
 
 
 
 
 
 
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How do I approve school excursions and camps?

  1. From the Parent app home screen select Parent Lounge
  2. Select Events & Payments then select the students name
    • All events relevant to the student will appear as Accepted or Invited
  3. To accept an invitation, select the event and the Events & Payments module will open
  4. From here you can View the Attachments
  5. View the Terms & Conditions
  6. Accept the Terms & Conditions
  7. Set the status to Accept or Declined

Please also check the Medical Information for the student is correct*

You must hit Save to complete the process

* Only agree to the Medical Information if it is correct. To update Medical Information you will need to leave this approval process and follow the specific guide for updating Student Medical Information. When complete follow the steps above to Approve the event. 

 
 
 
 
 
 
 
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How do I update student medical Information?

  1. From the Parent app home screen select Parent Lounge
  2. Select Parent Lounge Home
  3. Open the Sidebar Menu with the grid icon
  4. Select Medical Details
  5. Medical information is categorised in several section, scroll down to view
  6. Select Update to edit details*
  7. Medical Conditions require more information*
  8. Select Submit New to complete the process

*Information you enter will trigger school admin to approve the new Medical Information. This new information will not be available to view until it has been approved.

 
 
 
 
 
 
 
 
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How do we update our contact Information?

  1. From the Parent app home screen select Parent Lounge
  2. Select Parent Lounge Home
  3. Open the Sidebar Menu with the grid icon
  4. Select Address Details
  5. Scroll down the page to review the current information
  6. To make a change, Select Update Address (or Update Contact Details for phone and email)
  7. Enter your address into the Address Search and select the correct location from the results
  8. Select Submit Changes to complete the updates
 
 
 
 
 
 
 
 
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Where can I find student timetables?

  1. From the Parent app home screen select Parent Lounge
  2. Select Timetable, then select the students name
  3. Drag the eDiary page to view the full day

Note: Student timetables are currently available for High School students only.

 
 
 
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Where can I find school contacts?

  1. From the Parent app home screen select Contact
  2. Select the Department you wish to contact
  3. Select the Staff Member
  4. Select the email link to open your email client
 
 
 
 
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How do I view a class photo archive?

Photo archives are available for each class you have students in.

Note: You will need to confirm you accept the Terms & Conditions of accessing these Photo Archives and that you will not on share any images.

To view your class photo archive follow the steps below.

  1. From the Parent app home screen select Parent Lounge
  2. Select Events & Payments then select the students name
  3. Select the Photo Archive, the Events & Payments module now opens*
  4. Read the Terms & Conditions
  5. Select Accept to Terms & Conditions
  6. Select Accept to record your decision
  7. Select Save to complete the process
  8. The Term & Conditions contain a link that will open the Photo Archive
 
 
 
 
 
 
 
 
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Need more information?

Contact the School here

    Your name

    Your email

    Your question

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    02 6639 9300
    reception@capebyronsteiner.nsw.edu.au